Agenda 4
Day 1 - Internet Marketing and E-Commerce Strategies
- 9.00 ARRIVAL & REGISTRATION
Introduction, workshop aims and objectives
The new e-conomy and business landscape, growth statistics
How different industries are being affected by the internet
What is marketing and internet marketing?
- 10.00 MARKETING AND MARKET RESEARCH ON THE INTERNET
Search engines, push technology, newsgroups & 'bots'
Customer research & traffic analysis
Focus groups & 'chat'
- 10.45 - 11.00 COFFEE BREAK
- 11.00 MARKETING COMMUNICATIONS ON THE INTERNET
Direct marketing and managed e-mail
Advertising on the internet
Banner ad exchanges
Syndicate exercise - quiz
- 1.00 - 2.00 LUNCH
- 2.00 YOUR WEB-SITE
Building a web site - key principles and do's and don't's
Objectives, costs, suppliers
Attracting visitors to your web site
Syndicate exercise
- 3.30-3.45 TEA BREAK
- 3.45 RELATIONSHIP MARKETING & eCRM
Using the web for one-to-one marketing
Customer support, service and loyalty
Ecrm - customer relationship management
Syndicate exercise - quiz
- 5.30 CLOSE
Day 2 - Internet Marketing and E-Commerce Strategies
- 9.00 THE WEB SITE - GETTING PEOPLE TO RE-VISIT & MAXIMISE THEIR STAY
The essentials
Loyalty & branding issues
Added value services & 'stickiness'
Virtual communities
Syndicate exercise
- 10.45 - 11.00 COFFEE BREAK
- 11.00 SOME 'HOT' MARKETING METHODS FOR THE INTERNET
Affiliate marketing
Viral & interactive marketing
Building the on-line marketing database
Powerful communications - e-mail marketing
- 12.00 E-COMMERCE ESSENTIALS
What is e-commerce?
Consumer and business to business e-commerce
Security issues
Some successful case studies
- 1.00 - 2.00 LUNCH
- 2.00 E-COMMERCE ESSENTIALS
Syndicate exercise - quiz
Building your e-commerce site
B2b e-marketplaces and exchanges
The six steps to success
Choosing partners & suppliers
- 3.30 - 3.45 COFFEE BREAK
- 3.45 BEYOND INTERNET MARKETING
The four levels to business transformation
Exploring new business 'models' for our businesss
Exploring new business 'types' for our business
Differentiation and efficiency through i-technologies
Syndicate exercise
- 5.15 PROGRAMME REVIEW
- 5.30 CLOSE